Services at Systems and Style for Shared Success
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“systems” and “style“
Simply put, Petrina’s experience allows her the ability to combine the world of Science and Technology, SYSTEMS, with the art of written communication STYLE
Please see our 5-step consultation process as outlined below for more information on how we can work together.
Step 1: Contact and Introductions
Setting up the first meeting.
Exploring what the problem is.
Determining if you’re the right consultant for the work.
Listing the client’s expectations.
Specifying what expectations you have.
Figuring out how to get started.
When consultants talk about their disasters, their conclusion is usually that the project was faulty in the initial contracting stage.
Step 2: Discovery and Discussion
It’s important that consultants come up with their own sense of the problem. Some consider this step to be where the consultant adds the most value. Out of this phase the consultant needs to know who is going to be involved in defining the problem; what methods will be used; what kind of data should be collected; and how long will it take.
If you’re consulting through an agency, you’ve likely already been hired by this point. If not, you run the risk of working for free so be careful.
Step 3: Feedback, Negotiation and Action
As a consultant, you’ll need to report your findings from phase 2. The key here is to take the mountain of information that has been collected and reduce it so that it can be managed and understood.
A consultant must also decide how to involve the client in the process of analyzing the information. Be prepared to encounter resistance when giving feedback to the organization. The more high-profile the project, the more resistance you are likely to encounter. The consultant must handle this resistance before an appropriate decision can be made about how to proceed. This phases is pretty much what others call the planning phase and includes setting the goals for the project and selecting the best action steps.
Step 4: Implementation
As the name implies, this step involves taking everything that has been decided previously and implementing the solution decided upon. Often, the implementation falls to the organization, but sometimes the consultant will remain deeply involved in the efforts.
Some projects start implementation with an educational event. This should be a series of meetings to introduce some change. It may require a single meeting to get different parts of the organization together to address a problem. It may be a training session. In these cases, the consultant is usually involved in rather complicated design work and in running the meeting or training session.
Generally IT consultants remain involved with the project through to completion. This is especially true if your a lead developer or architect.
Step 5: Evaluation. Extension or closeure
This begins with an evaluation of the main event. Following this is the decision whether to extend the process to a larger segment of the organization. Sometimes it is not until after some implementation occurs that a clear picture of the real problem emerges. In this case the process recycles and a new contract needs to be discussed. If the implementation was either a huge success or a moderate-to-high failure, termination of further involvement on this project may be in the offing. There are many options for ending the relationship and termination should be considered a legitimate and important part of the consultation. If done well, it can provide an important learning experience for the client and the consultant, and also keep the door open for future work with the organization.
SYSTEM SERVICES PROVIDED
We can prepare you to be competitive in the global market by providing you with a strategy. Don’t know how to meet regulatory requirements, we can use our technical know-how to map out a way forward and act. See our systems services below to review our technical skills to deliver your success.
STYLE SERVICES PROVIDED
We use our writing expertise to document your systems and business needs. High-quality documentation is your chance to shine and outcompete your competitors. Poor documentation leads to inefficiencies and also loss of credibility and trust. See our style services to see our range of professional writing services. Below is a list of “style” services available for you and your business.
HAVE A QUESTION FOR PETRINA?
Please feel free to contact me at your convenience for any outstanding questions or custom inquiries you may have!