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Quality Management ensures increased revenues and higher productivity for the organization.
Quality products and processes build reputation, help to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods.
Quality applies to all areas of the business, poor quality impacts the product, output, costs and management.
- Product Quality: High defect rate, high return rate and poor Quality problems.
- Output problems: Long lead time, unreasonable production schedule, high inventory rate, supply chain interruption.
- Cost problem: Low efficiency, idle people or machines.
- Management problem: Potential safety hazard, bad working conditions.
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Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement.